Keeping your customers happy isn’t as difficult as it may sound, and it’s absolutely essential if you want to build a successful business from the
If you operate a company then you will know more than anyone how important it is for you to look after your customers. After all,
Whether you are an entrepreneur growing a small business or a CEO of an established company, you likely understand the importance of “delivering happiness” to
Surveying your customers or network is one of the most powerful ways to quickly collect feedback on a multitude of specific topics. If you want
In my line of work, I’m often brought on board to deal with pain. Let me clarify this a bit further. I help my clients
This is a question I’m asked quite often. Whether it’s directly or indirectly, in most initial conversations I find myself explaining – or defending –
During the steps along my career path, I’ve encountered some truly great communicators who were friendly, organized and a pleasure to work with. As with
There are some days where I feel like it’s a battlefield of communication where emails and phone calls come whizzing at me with more force
Just a few days ago I was in a local mechanic’s shop and amidst the shelves stacked high with dusty papers and some foreign-looking objects
