The following post comes to us from Trevor Michael, a Customer Contact Industry Specialist of Select VoiceCom, specializing in telemarketing and IT support services. There
Now that more people are spending longer hours at home, the convenience and ease of shopping online have become a life-saver and a go-to method
Why do businesses fail? The list of reasons is long, and you can expect the financial forecast of the next few years to add new
In business, there are always going to be a range of things that you need to be focusing on. And they change – daily. Your
Clients will come and go. If you are a contractor or consultant, you know that it’s a way of life. Often this will be an
The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit
Whether you are an entrepreneur growing a small business or a CEO of an established company, you likely understand the importance of “delivering happiness” to
As a business owner, maintaining existing client relationships is a major part of your job. It’s far more efficient, convenient and profitable to keep current
Technology is a help as much as it is a hindrance. While we have used countless forms of technology to fuel our efficiency, organization, communication with one
Whether you refer to them as clients, customers or accounts, your experience working with any of these groups has likely presented you with the tough
A business’s direct marketing and public relations efforts are only as strong as its database of contacts. Think of your own process for building and
I’m thrilled to welcome back guest blogger Sam Bessant. Her first contribution to the Bennis Inc Blog, “Success Versus the Work-Life Balance” continues to receive
