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social media

How to Get More Positive Customer Reviews on Social Media

social media reviewWe live in a day and age when most people turn to technology to answer just about any question they have. Siri, Google and Alexa are usually within arm’s or ear’s reach to answer everything from “What’s the weather in Seattle on Wednesday” to “When was George Washington’s birthday?”

Not receiving immediate input on something drives us crazy! Think about the last time you couldn’t recall an artist or song title. You likely went straight to technology to provide an answer, rather than waiting for it to eventually come to you.

Let’s not forget about social media. We spend an increasing amount of time on social platforms where we absorb a wide variety of information from life’s most previous milestones to utterly useless, yet highly entertaining videos and articles. What’s important about social media to ecommerce businesses is its influence over people’s buying habits. And while sponsored posts and advertising campaigns will continue to be highly influential, people will still gravitate toward a business’s customer reviews on social media before they ultimately purchase a product.

According to this infographic created by 16Best.net on “Social Networks and their importance in Ecommerce Gateways,” positive social media reviews increase the conversion rate by 133% for mobile shoppers. Additionally, the more people that positively respond to reviews through comments and likes help to improve the brand perception for 71% of shoppers. Positive product reviews also bump up a product price by 9.5%.

how social reviews increase sales

It’s clear that positive customer reviews on social media pack a powerful punch for increasing brand value. But this begs one very important question…What can I do to get more positive customer reviews on social media?

  1. Foremost, focus on delivering exceptional service. Don’t fall into the trap of misplacing your focus on simply collecting as many customer reviews as possible. Your primary focus should be on delivering quality and satisfaction to your customers. As a result, these happy customers are going to be far more inclined to take the time to leave a review.
  2. Make your product review process easy and immediate for customers. Identify your most influential social media platform and direct your customers to leave reviews there. Customers don’t have the patience to leave reviews on 5 different sites, so be sure your call to action is clear and direct. Next, make sure you spell out the process for them in minimal steps. If you email them asking to leave a review, include links directly to the page to leave a review. Keep it short, make it easy and you will earn more customer reviews on a consistent basis!
  3. Give customers an incentive. We live in a “What’s in it for me?” culture. Applying this to customer reviews means to want to offer an incentive to leave a timely and helpful review of your product. Some business offer a discount or free sample as a thank you. Think about what’s feasible for your business and be sure to promote this incentive.
  4. Don’t expect it to happen organically. Very few customers take it upon themselves to offer a product review without any sort of ask or reminder to do so from the business. Furthermore, these unsolicited reviews tend to be polarizing – either very positive or very negative – because those extreme cases are when most people feel the need to provide a review. Don’t miss out on the “silent majority” by failing to directly solicit customer reviews as part of your marketing strategy.
  5. Monitor and respond to customer reviews. Make sure that someone in your business is assigned to monitoring customer reviews. For the positive ones, respond with a thank you or possibly follow-up with the customer to see if they have the potential to be a brand ambassador. For negative reviews, also be sure to follow-up quickly to address any issues and right the customer’s wrongs. In doing so, the customer may choose to leave a follow-up review that’s positive. If nothing else, other people browsing your reviews will see your commitment to customer service which will counteract the review’s negative impact.
  6. Show gratitude! Thank each and every customer for their review, either by commenting on the review or sending them a follow-up email. If you choose to implement an incentive program, this provides the perfect opportunity to touch base with the customers and offer thanks when you provide them with their discount or sample product.
  7. Integrate customer reviews into your marketing strategy. After investing your time, and possibly some free products to build up your customer reviews on social media, be sure to get the most out of them by integrating your reviews into your ongoing marketing strategy. You may choose to share some of the reviews on your website, in e-newsletters or feature them as part of your paid social media advertising campaigns. Given how influential customer reviews are to ecommerce, you want to put a spotlight on the great ones to increase the impact they have on new customers.

Are you struggling to engage your customers to consistently leave reviews on your social media pages? Share your hurdles or ask a question so we can help lend some advice!

Facebook’s Latest Changes Favors Person-to-Person Contact – and You Should Too!

Facebook changes

In a video announcement released by Facebook earlier this month, Mark Hull, Director of Product Management, opens by saying “People come to Facebook to connect with the people who matter to them.” The video goes on to explain that over the next year Facebook intends to implement a series of changes to alter the way we receive and interact with the content that comes across our newsfeeds.

My first reaction was that this would be some new marketing strategy to enable businesses, and maybe even individuals, to promote their content in a highly targeted and intensive way. However, it’s quite the opposite!

Rather, it appears that Facebook has done their homework and came to the same, glaring conclusions as the rest of society (whether we choose to fully acknowledge it yet or not). And that is we have become, for the most part, addicted to social media in a serious and life-changing way. At minimum, scrolling through Facebook and taking in everyone else’s highlight reel causes us to feel negative about our own lives. From there, it can quickly progress to people who weigh their entire self-worth by their social media engagements and suffer severe depression and anxiety as a result.

Social media is the drug of choice for many, and Facebook has taken responsibility for helping us rehab from this. While I see these changes as having real potential for positive change, it’s important that we, the users, understand the method for how things show up in our newsfeed so that we can (somewhat) take control of what we’re exposed to.

In light of the changes Facebook plans to implement over the coming year, here are 5 things we must learn to do differently to attain the best (and by that I mean healthiest) user experience.

Prioritize your person-to-person contact.

Sometimes I login to Facebook with the intent of seeing how my friends and family have spent their weekend and all of a sudden I’ve spent an hour watching “Tasty” videos of instructions for how to make casseroles and cheesecakes. Can you relate? Facebook has identified that most of us get sucked into viral videos and articles that have nothing to do with our personal community. While this content is fun temporarily, their research has proven that it’s harmful long-term.

This next step is going to be hard, but when scrolling through your newsfeed try to pay the most attention to your connections personal shares of photos and posts – a family selfie, photo album from a recent vacation or a call for advice on a topic. By scrolling to, and spending more time looking at this content, you will help Facebook better curate a more personal and meaningful newsfeed for you. The next step builds upon this further…

Engage with the content – if you like it, show it!

When you come to personally shared content that you enjoy, take the minimal extra effort to click the “like” button. It’s silly how challenging or awkward that feels for most of us. For example, my Facebook connections have grown quite a bit over the years from just my closest friends who I’ve spent years of my life getting to know, to people that are maybe one or two degrees removed from a friend and quite likely I’ve met them once in person, if at all.

I enjoy growing my network, but I don’t feel close enough to all my contacts to engage with their content. This shouldn’t hold me back! I’ve seen relationships grow through mainly Facebook interaction where you do start to feel like you know the other person. So long as you’re not crossing any major “stalking” boundaries, people will appreciate your likes and comments. I know I love seeing how people engage with my content, and we could all do a better job of reciprocating.

Why this is important for Facebook’s new changes is that the more you engage with your contacts, the more you will see these contacts show up in your newsfeed, and vice versa. Again back to curating your own newsfeed, you can help customize what you want to see more of by showing Facebook what you enjoy.

Put effort into your communication.

Facebook is now telling us that engaging with content through likes is good, but commenting is great. It takes maybe one whole second to react to post and throw a thumbs up or heart up there. But by taking the time to write a couple sentences in the comment section shows Facebook this is a genuine connection, someone who you feel comfortable engaging with on this level.

As a result, these interactions will be ranked higher than a mere post like. What hopefully will result is that people will be inspired to start a dialogue with one another, even if it’s through private messenger. This is way better than everyone posting photos of their “highlight reel” which, whether intentionally or unintentionally, can make people feel pretty bad about the reality of their own lives.

Don’t be a passive scroller – it’s for your own good!

All of this being said, you “passive scrollers” out there won’t be doing yourselves any favors by standing in a corner. You’ll need to jump in and engage your contacts if you want to have some control over whose content you see most often in your newsfeed.

Some of my newer friends to Facebook, who haven’t felt comfortable reaching out to request contacts beyond their own family, often complain that their newsfeed is filled with just one or two people who post “all the time.” The reality is, if you only have 30 Facebook friends and 5 of them post once or more per day, you’re going to feel like they are bombarding your newsfeed. If you really want more variety in your newsfeed, you need to grow your Facebook connections. You should still be careful with how you do this, but if you open up a bit, you’ll realize that friending a co-worker is not the same as giving them keys to your house. Be authentic in real life and on social media and you will have nothing to hide.

Login with a purpose and a time limit.

Here’s a novel idea. Get serious about limiting your exposure to social media. This is easier said than done, I know. I would likely be appalled by the number of hours I spent on Facebook that I don’t even account for.

Here’s my challenge to you, if you really want to reduce the negativity and anxiety of being dependent upon social media for entertainment. Establish a purpose for surfing Facebook and set a time limit. Your purpose doesn’t have to be “marketing my business” (and that’s a pet peeve of mine that will have to be a whole other blog series). It can still be completely social, but at least login knowing your purpose. For example, maybe you want to catch up with a friend you haven’t reached out in a while. Don’t just stalk their profile, send them a message or comment on their latest post! Or maybe you need some parenting advice or a recommendation for an HVAC company. Though still social, these purposes lead your mindset and your engagement on social media and keep you from getting lost down a Buzzfeed rabbit hole.

Through these changes, Facebook actually anticipates the time their users spend on the platform to decrease! However, they feel the time users do spend on Facebook will result in a healthier, more positive experience.

How do you feel about these changes to how Facebook shares, and favors, content? Do you think it will be an enhancement to user experience, a setback to businesses or a little of both?

Jump in the conversation!

How to Use Pinterest to Grow Your Brand

How to Use Pinterest to Grow Your Brand

Pinterest is a stand-alone Visual Social Network centered on sharing images that link to content. Depending upon your business and industry, Pinterest can be a powerful tool for marketing your products or services and growing your brand. Even individual people can grow their personal brand through the type of content they share or “pin” to their boards.

Whether you have a well-established and popular Pinterest profile, or whether you’re just getting started (like we are at Bennis Inc), there are many tips and best practices for growing your influence. Here are just a few of pieces of wisdom we have gained from our personal experience with establishing a business presence on Pinterest. Take a look!

Plan Your Pins to Win

Start by creating just a few board topics that are directly related to your business and brand. Focus on getting 3-5 boards filled with interesting and quality content before spreading out to create new boards. As potential followers explore your profile, they will be more impressed to see several quality boards than a ton of boards that are hardly utilized.

As you explore Pinterest for content to share (in addition to sharing your own content), you may come across other users that really sync with your brand. Follow them! Not only will this provide a stream of quality content for the future, you just might earn their following in return.

Establish Yourself as an Expert in Your Field

Remember, Pinterest is all about visual content! In order to get noticed, you need your pins to visually stand out. This may mean creating some custom graphics that include the title of your article within the photo. You’ll see this is a very popular way people share content on Pinterest and that’s because it’s effective! People easily grasp what your content is about, which increases the chance they will click and share.

While it’s okay to re-pin other users’ content, you want to also share your original content (i.e. blog, articles, images) to establish yourself as an expert in your field. For example, a photographer won’t get too much respect if he is only sharing other people’s photos that are not his own. Be genuine, just like you would on any other social media platform!

Share Your Content Across Other Social Media Platforms

Speaking of other social media platforms, you can really leverage the full power of your content by taking what you share on Pinterest and also sharing this on Twitter, Facebook, Instagram and Linkedin.

Additionally, you want to be sure people who are reading your original content, such as on your website or blog, have an easy way to find you on Pinterest as well as pin your content to their own boards. This is as simple as adding some social media buttons to the top and/or bottom of every post. Though it may seem obvious, it is often overlooked!

How have you navigated your business strategy on Pinterest? Share your thoughts and ideas by commenting below!

And don’t forget to follow Bennis Inc on Pinterest! We’re just getting started and have a lot of great things coming soon.

5 Mistakes New Businesses Make on Instagram

This week we continue our 4-week series in which we cover the top 5 mistakes business make on the most popular social media platforms including Facebook, Twitter, Linkedin and Instagram. We invite you to subscribe and follow along each Monday for quick and valuable tips on how you can avoid making these mistakes and immediately improve your business’s social media presence. Enjoy!


5 Mistakes New Businesses Make on Instagram

Instagram is an important social media platform that some businesses mistakenly overlook. But the visual storytelling power of Instagram in today’s marketing world is undeniable! Once you create an Instagram account for your business, it is critical that you understand the platform’s basic etiquette to get the most out of the time you devote to building your brand through its use. Let’s take a look at five mistakes to avoid as a new business on Instagram.

Not establishing a unique hashtag and not using it consistently on all posts

First things first, when creating an Instagram account think about your brand and create a unique hashtag to represent you and your business.  After you have your business hashtag it is important to consistently use that tag when posting.  Don’t let one post go live without using your brands hashtag, as doing so is a missed opportunity to market your business.

Posting photos that lack quality or creativity
The last thing you want to do when posting to any social media site is to look unprofessional, so make sure the photos you choose to represent your brand are high quality and high resolution.  Equally as important as a photo’s quality is its creativity. Look for unique angels and interesting visuals that tell a story. This is your best bet that your followers, and potential customers, will stop scrolling long enough to learn more about your business. A good gallery of photos will also help to set you apart from your competitors and further enhance your brand value.

Not following other accounts related to your industry, product or service

Only posting to your account, aka the “hit and run” strategy, would be a vital mistake when using Instagram to grow your business. You need to also interact with other users and reciprocate some of the love! Search and follow other accounts that are related to your industry (it never hurts to keep your eyes on what competitors are doing) and accounts you simply find interesting. Surf relevant hashtags as a way to find people who are talking about topics related to your business. These other accounts will begin to build a network of followers in return and help you keep a pulse on emerging trends.

Ignoring comments and interactions you receive

As with any social media platform, it is important to stay up to date with your interactions on Instagram. Ignoring comments or not responding in timely manner will do nothing to help you build a following of happy customers. And for people just stumbling upon your account, a lack of feedback to your comments will make you appear inactive or disinterested. Commit to being just as present on Instagram as you are on Facebook, Twitter, etc. Check in at least daily, not only to post content but to respond to interactions as well.

Missing a call to action – how can people learn more or buy your product or service?

If you use Instagram merely to post pretty pictures, you’re missing the real value it can add to your business. Every marketing tactic needs to have a purpose and a call to action; Instagram is no exception. Utilize your profile to include a link to your website or blog. Better yet, make it a link to a specific landing page that will take a customer directly to your most popular products or services. Because links are not “live” in the comments section on Instagram, it’s a real missed opportunity to not include a link in your profile. Also, be consistent with the call to action in your posts. Tell people to click on the link in your profile to learn more or to buy. Every post should relate back to your business or brand in some way. This doesn’t mean every post needs to focus on a hard sell, but your followers should be able to get a sense of what you represent by looking at just a few of your most recent photos!

How have you broken into social media marketing on Instagram for your business or brand? Have you made any of these mistakes? Share your thoughts by commenting below!

5 Mistakes New Businesses Make on Linkedin

This week we continue our 4-week series in which we cover the top 5 mistakes business make on the most popular social media platforms including Facebook, Twitter, Linkedin and Instagram. We invite you to subscribe and follow along each Monday for quick and valuable tips on how you can avoid making these mistakes and immediately improve your business’s social media presence. Enjoy!


5 Mistakes New Businesses Make on Linkedin

Linkedin is a valuable, professional networking tool for building your personal brand, which is ultimately a reflection on your business. Because your profile represents you as a person, it’s all the more important to know what mistakes to avoid so that you don’t risk putting anything but your best face forward. Take a look at these five mistakes and learn how to avoid making them with your own profile on Linkedin!

Not reaching out and actively building your network

With any social networking site, actively reaching out to build connections with other people is an important part of successfully growing the value of your network. Don’t make the mistake of creating an account only to forget to reach out to contacts you know or have an interest in getting to know. Growing your network is as simple as this: send an invitation to connect with at least one new contact a day. Another great way to engage contacts and build your personal brand is to commit to participating in group discussions a couple times a week. Simply comment or ask a question, anything to start a conversation!

Reaching out TOO far and building your network with anyone and everyone
Now that we’ve talked about the value of building your network, it’s important to keep in mind that you can take this piece of advice too far. Trying to connect with everyone and anyone that Linkedin suggests will result in a ton of “false” connections that carry no value and merely clutter your contact list. Think about your goals and purpose for your personal brand. Aim to connect with contacts that you genuinely know or that align with the vision or your brand. When you go to search your contacts, you’ll have a meaningful list of professionals that can truly be of help to you.

Leaving outdated or incomplete content on your profile

In a world where change is constant, you want to remember to also regularly update your profile information to keep it accurate and relevant.  Whether your business moves to a new location or broadens its scope of service, it’s important to reflect these changes in your personal profile and on your business page on Linkedin.

Sharing your tweets or Facebook posts on Linkedin without formatting them specifically for this audience

Sharing the same content across all your social media accounts is problematic because each platform has its own features and limitations that call for a unique message. For example, Linkedin doesn’t limit you to 140 characters like Twitter, but it’s also not the best social media site for using hashtags. If you push your Twitter posts to Linkedin, it will be obvious you didn’t take the time to customize the content. Not only will this lose impact with your audience, it will also reflect that you’re not willing to put in the minimal extra time to customize your content in an effort to engage your contacts.

Not fully utilizing the power of long-form posts

The final, and possibly the biggest mistake people continue to make on Linkedin is not fully utilizing the power of long-form posts. You don’t have to have your own blog or be a skilled writer to publish meaningful content on Linkedin. In fact, this is a great way to get started! Rather than just sharing a link to your article or blog hosted on another website, you have the opportunity to increase the visibility of your content by publishing it directly to Linkedin. Your contacts can subscribe to your posts, comment on them and share with their network– all of which are powerful ways to increase your brand value, expertise and SEO.

What strategy have you used to build your Linkedin network and profile? Have you made any of these mistakes? Share your thoughts by commenting below!

5 Mistakes New Businesses Make on Twitter

This week we continue our 4-week series in which we cover the top 5 mistakes business make on the most popular social media platforms including Facebook, Twitter, Linkedin and Instagram. We invite you to subscribe and follow along each Monday for quick and valuable tips on how you can avoid making these mistakes and immediately improve your business’s social media presence. Enjoy!


5 Mistakes New Businesses Make on Twitter

5 Mistakes New Businesses Make on Twitter

No matter your business’s industry or specialty, a solid social media marketing strategy involving Twitter can produce positive and powerful outcomes. But in order to get the most out of using Twitter to build your brand, you need to know not only what to do, but also what not to do. Take a look at these 5 mistakes new businesses often make when using Twitter as part of their marketing strategy. 

Not sticking with one hashtag

Hashtags are one of the most powerful and efficient ways to share your information on Twitter; however, many businesses make the mistake of using multiple hashtags interchangeably instead of focusing their efforts on branding one.  Do your research! Choose a hashtag that isn’t already being used by another business and then use it consistently in your posts on social media and your marketing materials everywhere else. (Learn more about hashtag faux pas that should be avoided!)

Talking at their audience instead of listening and talking with them
When connecting with your audience through Twitter, you want to be sure your content comes across relatable and genuine. Don’t expect people to favorite, retweet or reply to a post if you don’t engage them. Remember the “What’s in it for me?” that people inherently want to find when reading content.  Post content that will spark a conversation rather than talking at them.  And when you do get a comment or share, be responsive! Aim to reply within the hour so that the conversation doesn’t go stale.

Letting their account sit stagnant

One of the biggest mistakes you can make on social media, especially with Twitter, is allowing your account to sit stagnant (i.e. going days or longer without posting fresh content). If you’re not interacting on a regular basis on Twitter, it sends the message that you’re not open for business or on top of your game. You wouldn’t open a new storefront and leave it sit vacant, right?  So when using your business Twitter account remember it’s a commitment to be present, reply, show interest, and interact!

Not formatting posts specifically for Twitter

What makes Twitter unique (and at times frustrating) is its limit of 140 characters per post. The intent is to encourage quick and concise sharing of information. For businesses using multiple social media platforms, this means you need to stop, think and format your posts specifically for Twitter as opposed to posting the same content you would on Facebook across every other social media site you use. Furthermore, you should be using hashtags and tagging fellow Twitter accounts, as appropriate, which is all the more reason to make your Twitter posts unique to this platform.

Being too “salesy” with Tweets

So often businesses think effective marketing is bombarding their audience with a hard sales pitch. While having a clear call to action is certainly a good thing, being too “salesy” will only turn off your customer base and cause your network to eventually tune you out completely. Instead, keep your brand top of mind and establish value by sharing helpful hints or information within your area of expertise. This will help you build both trust and a bigger following. The direct sales will result after you first put in the time to connect with your audience!

How have you navigated your small business strategy on Twitter? Have you made any of these mistakes? Share your thoughts by commenting below!

The Most Common Social Media Personalities – And How to Communicate with Them

The Most Common Social Media Personalities – And How to Communicate with ThemHaving spent any amount of time on social media, you are sure to have encountered many different personalities. People who are fairly normal functioning members of society in real life can take on entirely new personalities from behind the “mask” of their profile identity. This often leads to them interacting with in a way they would never do face-to-face.

While social media offers a great opportunity for people to open up, get real and support one another, it can sometimes allow us to be judgmental, critical and overly cruel to one another. So what are some of the common social media personalities that come out of the wood work? And what is the best way to deal with them? Here is a look at 10 common communication styles we can find on social media every day…


Nickname: The Angry Troll 

What they do: This social media personality is one we have all likely encountered. He or she is truly a “troll” in all sense of the word, scrolling through highly interactive social media accounts (like brands’ or celebrities’) and spitting out mean and offensive comments that are totally uncalled for. Likely this person would never say such things to someone’s face, but behind the mask of social media, they feel they can displace all their anger and insecurities upon someone who never invited such ridicule.

How to handle them: Use your judgement here. If the comments use profanity or are extremely offensive, report them! Otherwise, let social media karma have its way. It’s not smart to engage in an argument with an Angry Troll or you will surely become the next target. There are only “losers” in this game.


Nickname: The Pot Stirrer

What they do: This social media personality is somewhat like a troll in that they intend to create mean and unjust comments, but prefer to have someone else stoop to that level. So, they stir the pot with a snide, but craftily innocent-appearing comment that causes other people to jump on the negative bandwagon. Meanwhile, they sit back and enjoy the fire they just started.

How to handle them: Steer the comments in a new direction to stifle the effects of the pot stirring. Ask a new question or offer a positive comment that will trigger others to focus on this direction rather than the potentially negative direction of the Pot Stirrer. 


Nickname: The Inappropriate Tagger

What they do: Often this social media personality is “new to the game” and doesn’t quite grasp the social norms of how to use features like tagging. This results in awkward and embarrassing tags where you are linked to a post, photo or video of something you would never personally choose to share with your network. For example, your Great Aunt tags you (and her entire friend list) in a video of a cat dancing in a clown costume. Thanks! Just what I wanted my potential clients to associate me with.

How to handle them: You can discretely untag yourself from posts you don’t want showing up on your page. If they keep adding you to Facebook groups that you don’t want to be a part of, you can also leave the group and request to not be added back. Keep a kind heart, as this person often doesn’t realize that what they’re doing is annoying you.


Nickname: The (Not So) Private Investigator 

What they do: This social media personality is shamelessly curious about your life and not one bit discrete about it. They will spend a creepy amount of time surfing through all your photos from as far back as those college days (you knew you should have deleted those albums). But instead of silently snooping they will leave an obvious trail of breadcrumbs by “liking” random photos along the way. Bold, unaware or both?

How to handle them: Unless their comments are inappropriate, there’s not much you can do. If you’d prefer them not to be able to sift through your history, take control of your privacy settings to limit their access to your profile. But note, if they are used to having unlimited access, they will surely notice getting shut out and you may need to offer an answer why if confronted.


Nickname: The Overly Personal Acquaintance 

What they do: You likely accepted this person’s friend request because you felt bad for them or guilty because they look familiar, but you just can’t recall from where. In return, this moment of weakness forever penalizes you with a new “virtual best friend” that is the first to like and comment on anything you post, especially personal stuff. Like, dude, sharing my engagement announcement doesn’t mean you’ll be invited to the wedding.

How to handle them: Be sure to acknowledge them, because your social media relationship obviously means a lot. So long as they are supportive and positive, who doesn’t want a cheerleader? If they enjoy your social media life this much, maybe there’s a real-life budding friendship there.


Nickname: The Self-Appointed Judge 

What they do: Like the Angry Troll, this social media personality feels like they have the ultimate responsibility of passing judgement on anything posted by a brand or celebrity. Go ahead and call out your disapproval of Beyonce’s latest shoe choice. Based upon your own profile, it’s pretty obvious that jealousy and insecurity (or just plain mean-spiritedness) is the real driving force here.

How to handle them: Offer only a positive reply that doesn’t’ acknowledge the dig, but focuses on something nice and encouraging. You will never “win” a case against a social media Judge, so let it hang in the balance.


Nickname: The Self-Appointed Defender

What they do: To counter act the Self-Appointed Judge, the Self-Appointed Defender has also emerged as a common social media personality. This person quickly “comes to the rescue” of anyone who is being unfairly put down. Don’t get me wrong, this is a refreshingly good personality to have on your side! However, it can be a bit awkward when they act like they personally know the celebrity or brand they are defending on a deep (very deep) level. Now you’re wondering just how far they’ll go to see that “justice is served.”

How to handle them: Play the peacekeeper and acknowledge both sides of the Judge and the Defender. Everyone is entitled to their own opinion, but also thank the Defender for being positive.


Nickname: The Irrelevant Commenter

What they do: This type of social media personality just so badly wants to be a part of the party as quickly as possible, they get a little trigger happy. For example, they jump into a long stream of comments about the latest presidential debate with something like “Yeah and I mean unless we start using the metric system, we’re all screwed anyways.” (Insert “confused look” meme from all other commenters.) A for effort doesn’t even apply here, because had they taken any effort at all to read the original post or the other comments, they would surely realize how far off base they were. Way to kill a good comment flow!

How to handle them: Try and guide the conversation back to the original point through your own comment. If at all possible, connect the dots for the Irrelevant Commenter with what you think they could have meant. Kindness always wins on social media!


Nickname: The Anti-Grammarist

What they do: The United States education system has either miserably failed this person or they cleverly bypassed all English classes without learning the difference between too, to and two. This social media personality really makes you question the average education level. Most social media sites will kindly alert you to misspelled words with a red squiggly line. So they have either blatantly ignored this cue or have absolutely no idea what’s incorrect about using “defiantly” instead of “differently.”

How to handle them: There’s really never a kind and polite way to correct someone else’s grammar on social media without looking like a control freak. Use it as a lesson in refreshing your own grammar and correct the sentence with your mental red pen.


Nickname: The Silent Observer

What they do: This final social media personality is likely a close friend or relative that you talk with outside of social media on a regular basis. You’ve noticed that they never interact with any of your posts (even major life announcements) and just figure they don’t login that often (yes, these people do exist). However, whenever you see them next, they mention everything you ever posted on social media in great detail. Now you’re left wondering whether they secretly hate you on social media or if they really don’t understand that the concept is to interact with people, not just silently observe their lives.

How to handle them: This is a completely harmless social media personality. Sure it may be a pet peeve that will irk you a bit from time to time, but enjoy that they do keep up with your life and remember the important details well enough to talk about them with you the next time you are together.

What are some of the difficult social media personalities you have encountered? How have you learned to effectively communicate with them? Share your thoughts by commenting below!

How to Get Comfortable with Getting Personal on Social Media

How to Get Comfortable with Getting Personal on Social MediaIf you’ve taken notice of how your personal social media accounts engage far more interactions than your business accounts – you’re not the only one. In particular, Facebook continues to make major changes to their algorithms that determine whether or not your content appears in people’s newsfeeds. The bottom line is that business pages are getting hit the hardest with the negative impact of these changes and personal accounts are becoming more and more valuable for reaching a broader audience.

Yes, social media is a vast unknown and a very public forum. It can be intimidating to think about how the content you put out on your social profile will live on for eternity. So while it’s more important than ever to be smart about what you post, it’s becoming equally important to be personal and genuine. This type of content is rewarded with far more views. Additionally, people feel more compelled to comment, like and share content that feels “human” – and not like a sales pitch.

If we want to better promote our personal brand, engage our core audience and grow our business, we need to shift our focus away from trying to “outsmart the system” with shady SEO tactics and tricky automated posting and toward quality, genuine content posted by us – a human. Moreover, we need to open up, get more personal and allow our fans and followers to connect with the person behind the business.

Let’s take a look at 9 ways to get comfortable with getting more personal on social media – in a safe and professional manner.

Speak to your core audience.

For the vast majority of us, we have far more connections on our social media profiles than we will ever have friends in real life. This is part of the beauty of social media, but also part of the downfall. It’s easy to get overwhelmed by the thought of your content reaching thousands upon thousands of people.

Who are these people, really? What do they think about me? Why do they even want to hear what I have to say? These doubt-filled questions can really do a number on your self-confidence and your willingness to share personal and genuine information about your life. Forget about these “unknown” followers and rather focus on your core audience – the people you know in real life or with whom you have built a meaningful relationship online. Talk to your supporters, your cheerleaders and ignore the opinions of all the rest. If they don’t like your content, they’ll weed themselves out.

Showcase more than just your “brag reel.”

Social media is fun because we can carefully frame all of our life events so that they appear far more fabulous and perfect than they really are. Not to mention how we are able to completely crop out the mistakes, bad days and blunders we don’t want people to know about.

But in order for people to get to know the real you, you have to share the good with the bad. This means letting people know when you’ve made a silly mistake, have a “case of the Monday’s” or are just in a bad mood. Not only does this make you more genuine, it helps people connect with you on a deeper level because, guess what, they’ve been there too! Best of all, you will find that your core audience will rally around you in support and help move you on to a more positive moment.

Be positive.

In sharing both the highs and the lows on your newsfeed, be sure to stay positive. Don’t rant or throw someone/some business under the bus. I have yet to see a scenario where this is ever justified – maybe between you and a close friend in a private conversation, but never on social media. Stay classy and stay positive. This will draw in other positive people and create a welcoming and uplifting environment in which you feel comfortable getting personal.

Mix in quotes with photos.

There are only so many selfies or photos of your food, pets and kids that you can share in a day without overdoing it. Mix up your social stream by sharing images that capture people’s attention and inspire them. Use quotes! Pinterest is a great source of quotes for any topic you can imagine that are already formatted into images. Build a small library as you have time so that the quotes are ready to go whenever you want to share them. Inspiring people is a powerful way to connect with them on a deeper level and build a loyal following.

Interact with your audience.

This one is so important! If you want to engage people on social media, you must give to receive. This means setting aside a finite period of time each day (and don’t go over!) when you browse your newsfeed and like, comment, share and follow content that interests you. Leave meaningful comments or ask questions. I can’t say enough about how important it is to be “social” on social media.

Don’t take yourself too seriously.

No matter how you slice it, selfies are always going to feel a little awkward, cheesy and narcissistic. Just have fun with your social media content! Make a funny face, crack jokes, be sarcastic and make fun of yourself from time to time. All of these things will help to make you real and relatable to your audience.

Not everyone has to be shared in real time.

Some days lend themselves to countless opportunities to share updates on social media. Vacations, holidays, weekends, birthday parties and other celebrations provide far more content than what our audience likely wants to see in a day (or an hour). Enjoy the moment, take those snap shots, but save some for later. Thanks to #ThrowBackThursday and #FlashBackFriday (or any day of the week, if you’re feeling bold), you can use these photos as content for another day. Whether or not your audience connects with your content really comes down to the caption, so make it clever and relevant!

Don’t tolerate trolls.

Even if you post genuine, uplifting content that shows your personal side, you will inevitably run into social media “trolls” who have no problem leaving biting comments while hiding behind their social media mask. This is my advice on how to handle such situations. If a comment contains a personal attack, profanity or untruthful information, you have every right to delete it and black the user. Just as you wouldn’t put up with being bullied in real life, don’t tolerate hateful and hurtful comments that are unsolicited.

Be personal while still being appropriate.

Finally, and most importantly, carefully walk the fine line of being personal while still being appropriate. It’s possible (and we’ve likely all seen it) to get too comfortable with sharing personal updates on social media. I’ve had everything from family feuds to detailed medical information voluntarily shared by members of my network. The best rule of thumb is to assume your grandma can and is reading everything you post. Make her proud by building a strong personal brand that is engaging and professional!

Do you choose to share personal photos and updates on social media? What are some of the reasons behind your decision? Join in the conversation by commenting below!

7 Ways to Better Promote Your Blog on Linkedin

7 Ways to Better Promote Your Blog on LinkedinLinkedin has become a powerful tool for promoting your blog and other articles you have written. I’ve personally seen how Linkedin pushes new visitors to my blog every day – more so than any other type of social media I use, even more than my website.

But how exactly do you go about effectively marketing your content on Linkedin? It can be overwhelming to research and analyze what each of your connections is doing in an effort to “keep up with the Joneses” So I thought I’d make it simple for you. Here is a list of seven ways to promote your blog on Linkedin – at no cost and with a very small time commitment.

  1. Use the long-form post feature

In August, Linkedin made the announcement that all members would be allowed to utilize their long-form post feature, not just influencers. What this means to the mass majority of us is that we are now able to format an article or blog post (with title, photo, hyperlinks, everything) and post it as you would a status update. Additionally, this content becomes part of you professional profile, is shared with your connections, allows people to subscribe to follow your posts and shows up in search engines (on and off Linkedin).

Yeah, this is a pretty obvious and essential tool to take advantage of if you’re looking to promote your blog on Linkedin. One extra tactic I always include is that at the end of every blog post, I insert hyperlinked text that will take readers to the original article on my blog. You’d be surprised how many people click on that link and read through other posts on your blog.

  1. Make it a status update

Why make your blog just a long-form post? You can also share the link directly to your blog as a status update. Ideally, you should wait a few days to do this after posting your long-form post to maximize and prolong the impact. You can also share your link multiple times with a different question or comment to spark discussion.

The benefit of sharing the link to your blog as a status update several times over the coming days and weeks after publishing is that you will hit a different audience with each update. Depending upon what contacts are checking their Linkedin newsfeed at any particular moment, your multiple status updates will increase your reach and broaden your audience.

  1. Share it in relevant group discussions

Don’t overlook the power of all those groups you joined. You can join in meaningful conversation with fellow group members by sharing your blog. I’m a member of various groups; some are targeted at connecting with potential clients, some are targeted at connecting with fellow industry professionals and some are geographically relevant to my business.

Depending upon the topic of the blog I’m promoting, I carefully select the right groups. I don’t just blast out the link to every group out there, otherwise I risk looking “spammy” and turning off the audience I’ve cultivated.

  1. Include a compelling intro/question

Whether you’re sharing your blog as a status update or in a group, it’s most important to remember to craft a compelling introduction or pose a question to accompany the link to your blog. It’s absolutely worth the few extra minutes it will take you.

Think about what makes your blog relevant to each audience. Why should they care enough to read it? Don’t just say “Hey, look at my latest blog post!” Give them something of value or ask for their input. Once you begin implementing this tactic, you will be amazed by the increased number of views, likes and comments you receive!

  1. Comment on other people’s posts

You get what you give. This means if you want to increase your number of subscribers or comments, you must also become a subscriber and commenter. Make it a goal to subscribe to one new interesting Linkedin publisher a day and comment on three other people’s latest post. If that’s too ambitious, bump it back to every week.

No matter the frequency at which you engage with other people, it’s most important that you make an effort and do so consistently. Becoming a valuable member of the Linkedin publisher community is not only about sharing quality content, it’s about contributing to the conversation which includes engaging with the content produced by other members as well.

  1. Add it to your profile’s portfolio

As I mentioned above, Linkedin’s long-form post feature will automatically place your posts under the “posts” section of your profile. That’s great for promoting each individual post on Linkedin, but what about promoting your blog as a whole? You can and should utilize the “portfolio “section of your Linkedin profile by adding the link to your (wordpress, blogger, etc) blog. You can include a graphic with this to really capture viewers’ attention and bring your blog to life.

  1. Add it to your profile as a publication

Finally, be sure and add your blog as a “publication” on your Linkedin profile. This allows you to display your blog’s name, link, when you started it and a short description to give readers a feel for the type of topics you feature. This is a very professional-looking way to promote your entire blog while ensuring that it is always easily accessible to connections who visit your profile.

What other ways have you found to effectively promote your blog on Linkedin? Share your tips and tricks by commenting below!