Thanking Up: Sharing gratitude with your superiors
The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit and wisdom that’s been shared. Enjoy this month’s treasure – and if it inspires you – be sure to share it with family and friends!
Recently I have talked about how the career of a consultant often brings with it the feeling of having many bosses instead of being your own. While I enjoy the variety of work and array of relationships this alternative career path has provided, I still experience moments that remind me I am my own boss and at times – I stand alone.
In past traditional work experiences, I always worked under a direct supervisor. I was fortunate to have these bosses often treat me as a peer and encourage me to share my opinions, but at the end of the day, it was their knowledge and expertise upon which all decisions were made. Though I’ve become comfortable and confident in finally being the decision maker, I can’t quite replace the other benefit a direct supervisor provided – consistent praise.
A client-consultant relationship is not the same as a boss-employee relationship, though comparable. Full time employees often receive regular performance reviews or quarterly meetings to discuss their progress and reward them with a “gold star” when appropriate. As consultants, we’re often out of sight and out of mind from the traditional work relationship. So while we may luckily bypass the formalities of performance reviews, we miss out on the regular thanks and praise for a job well done. Realizing the impact positive feedback has on my own performance and confidence led me to an even greater realization.
Bosses need praise too.
Your job title or hierarchy in a company shouldn’t determine if you receive praise or from whom. I regret to look back on all the times I didn’t thank my previous bosses for a job well done. They all had to make some tough decisions and accomplish tasks that weren’t easy – but they did successfully. Yet because they were the boss and I was the employee I didn’t see it as my place to tell them what a great job they were doing for fear of sounding like a parent praising a child. I regret more to think of all of the times I should have communicated how impressed or proud I was of a client for excelling in various ways. Again, I never wanted to be mistaken for assuming the position of a superior when I more fit the role of an employee or a peer.
Some of my clients now have several other employees working under them and are always offering words of praise to keep them motivated. They are the same people who put in even longer hours, make sacrifices and put their reputation on the line every day to keep the business afloat. On top of all of that, they are also expected to motivate others. I’d say that deserves some motivation in return!
It’s time to bring positive feedback full circle and to break through the misconception that only a superior can offer praise. It’s time we start thanking up.
I don’t think there would be one person who would be offended to receive a message saying “You’re doing an incredible job – keep up the good work!” every now and then. While such a message is appreciated and expected from a superior, imagine how much more it would mean coming from an entry-level employee or an intern who simply wanted to express how impressed he or she was with your work. Speaking from my own experiences, sometimes the most unexpected compliments are the ones that stick with you throughout the rest of your life.
Have you ever “thanked up” before? Or has someone “thanked up” to you? I’d love to hear YOUR story and how it made you feel!