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How to Lose the Trust of Your Customers

We don’t live in a very trusting world, at least at the moment. Cynicism abounds, and as soon as people have cause to doubt another person’s/company’s trust levels, they’re pretty quick to move on. That’s why it’s very important that you work hard to retain your customers’ trust. It can take years to establish, yet can be lost in a few moments – and for a number of reasons, some of which aren’t entirely fair. Below, we take a look at some things that will cause your customers to lose faith in your business, so you can avoid making these mistakes.



Squabble Over Their Complaints

Who’s to blame for the current emphasis on customer service? It’s not that it’s a bad thing in itself, but, like most things, it goes too far. Even if a customer is being ridiculous, and making demands that can’t be justified, do you have to give in? The simple answer, for keeping the piece, is yes. Of course, the ridiculous customers are a minority. Most people only complain when they have to. When that happens, it’ll be worthwhile swallowing your pride and admitting your fault. A company that tries to downplay a customer’s complaint clearly doesn’t have their customers’ best interests at heart!

The Disappearing Act

We live in an age where patience is in low supply. When your customers want to know something or get in touch, they don’t want to search too hard or wait too long. But sometimes, business’s inadvertently make them. If customers have a question about their order, and you’re not picking up the phone or responding to their messages, then doubts will begin to creep in. It’s even worse if they visit your website and it’s not working. That gets them very nervous indeed! Ensure these things don’t happen by replying promptly to messages, and by working with a company that offers managed IT services; they’ll ensure your website is always up and running. If you’re there when your customers need you, they will have little reason to lose trust.

Dreams v. Reality

Promising customers the moon and the stars is great for drawing them in, but if you can’t deliver, then it would have been better to have set realistic expectations. It’s a trick you can only play once. If you make grand claims about your products or services, and then they don’t live up to that expectation, the trust will be lost, and your customers will be gone. Instead, just be honest. If you don’t think people are going to be interested in what you’re offering when you’re telling the truth, then it’s time to rethink your business.

Online Reviews

People really do pay attention to online reviews. If you’ve received too many one or two-star ratings, then you’ll find it difficult to attract new customers. So to begin, listen to what those reviews are saying. And second, if you suspect them of being fraudulent – it does happen – then fight back.

Who You’re Dealing With

What you do behind the scenes of your business matters too, so do your due diligence to ensure that your supplies and other companies you work with are trustworthy. If they’re not, the public will find out eventually, and that won’t reflect well on your company.

What steps has your business taken to build a trustworthy brand? What have you learned along the way? Share your thoughts by leaving a comment!

Why Employee Happiness Should Be One Of Your Number 1 Concerns

In recent years, it has become more and more evident that paying attention to the happiness of your staff can be one of the most important things you’ll ever do. Years ago, this isn’t something that company directors would have really given as much thought to. However, these days, we are more aware that the mindset of the people within a company can have a huge overall effect on the success of the company itself.

If you’re still unsure of why employee happiness should be one of your number one concerns or what you should be doing about it, read on.

How Do You Know If Your Employees Aren’t Happy At Work?

It’s unlikely most of your employees will come out and simply tell you that they are not happy. Don’t assume that this means they are. Instead, you need to ask yourself a few questions to get a more accurate idea of whether they are happy or not. For instance; how likely are they to go above and beyond in their role when you need them to? How willingly do they help you to come up with a new strategy? How do they engage with your customers? Answering these questions should give you a good idea of whether your employees feel engaged in their roles.

Getting To Know Your Employees

Getting to know your employees is key if you’re going to figure out whether they are truly happy or not. You should learn their names, ask them questions, and remember things about them so you can start conversations later on. Making your employees feel seen and heard is one of the best ways to make them feel valued and like an important part of the company.

Going Out Of Your Way To Help Them

If you can, go out of your way to help your employees. If they come to you with an issue, try your best to solve it. It doesn’t always have to be related to work, but if something outside of the workplace is affecting their work, it only makes sense that it will be in your best interest to help them. For example, it isn’t unheard of for bosses to help their employees secure a place to live by speaking to a landlord and giving a reference, as this almost directly affects their work.

Creating A Safe, Happy Space To Work In

Creating a safe, happy space to work in is another important factor of keeping your employees engaged and satisfied. They should feel physically and emotionally safe at work. If you’re not giving them safe equipment to use, for instance, you’ll likely be getting a call from someone like Alpert Schreyer Injury Attorneys sooner than you think. You must make sure checks are carried out and that the space inspires some creativity – you really don’t want your employees to dread coming in to work.

Acknowledging Employee Efforts And Achievements

Make sure you acknowledge your employees efforts and achievements both individually and as a group. If they have worked particularly hard one week/month, you could consider treating them to lunch or giving them a bonus for the added effort.

Ask For Feedback

Finally and most importantly, be open to receiving feedback. There’s nothing quite as powerful as asking for (even anonymous) feedback to get an idea of what you could improve upon. When you encourage your employees to share their onions, you’re making them feel heard and appreciated. Better yet, when you take their feedback and use to to make changes within your organization you are demonstrating that you value their happiness. 

How does your business tend to the happiness of its employees? Are there ways you can improve? Take time this week to really reflect on whether you’re adequately fostering happiness in your workplace and some changes you can make to do a better job. 

The Construction Of Trusting Workplace Communications

As a manager for a new business, you may find it harder than expected to build trusting and open communications with staff. You might find that some of your employees distrust or rally against the people in charge. In part, this comes down to human nature. It can also come about as a result of negative experiences in the past. Either way, it can building morale and company culture feel near impossible.

The fact is that staff will be far more efficient when they feel they are working for an employer they can trust and talk to. By comparison, closed doors and a lack of respect could lead to sub-standard work. Still, finding success here isn’t easy. Despite your best efforts, you may not know how to construct good communications. The good news is, this is a lot like any other construction task you set your sights on. Read on to find out how building yourself up here isn’t all that different from adding an extension onto your house.

The resources

Before getting started, it’s crucial to have the right resources to hand. In the building world, that means things like bricks and mortar. With working relationships, it means providing your team with the right resources to get the job done. In a fundamental sense, that could mean putting an HR team in place. That way, your staff will see that you have their best interests in mind. You may even want to provide worker handbooks which state things like employment bureau numbers, and outline how a lawyer can help in the case of workplace injury. While you can only hope staff don’t need to use all of these resources, providing them proves you have nothing to hide. Again, this shows you have staff’s best interests at heart.

The foundations

Any building project must start with a solid foundation. Without this, your efforts will crumble before you get to the top finishes. By laying a foundation, you ensure that you’re building on stable ground. And, that can ensure your efforts here last in the long-term. Of course, a concrete base doesn’t help with communications. Instead, this involves getting to know every member of your team. Don’t just employ them and send them out into the world. Take time to talk with them – daily is possible. Go for lunch together and chat on a general sense. That way, you’ll start developing a relationship. And, guess what? Trust and relationships come hand in hand.

The structural work

Even once you think the building work is finished, you need to keep coming back to check on any structural work. Otherwise, even the best building will fall into disrepair. As will your communications. An initial relationship will soon fizzle if you don’t nurture it. As such, you need to keep in contact with every member of your team. This means asking them how they are and meaning it. It means keeping up with what’s happening in their lives and doing what you can to help. This is when real bonds will form, and your workers will begin to love working for you. From there, trust will be your employment oyster.

How do you work to build a trusting company culture? What steps do you take to invest in your employees’ morale? Share your ideas or questions by leaving a comment below!

How to Stop Hitting That Brick Wall with Your Business Progress

So, you started the process of launching your business with such passion and motivation, and then all of a sudden your progress has come to a plateau. You seem to have hit a brick wall recently and you’re unsure how to gain the momentum back. You’re not sure whether you are losing focus when working from home or you are simply overwhelmed with your workload at the moment. Whatever has caused your halt in the road needs to be rectified as soon as possible because you want to make a success out of your business right now. Check out these ideas and see if they help you to get back on track!

Accept Help with Advertising

You could be approaching a dead end with your advertising strategies. Are you wasting money on campaigns that are never going to attract leads? Put your mind at ease as look into local advertising firm vistacomm. With their help, you can truly find advertising strategies that are going to be worth your time and money. You could be focusing on the wrong platforms or using incorrect techniques for your audience demographic; whatever the flaw in your system is, you will soon be able to straighten it out with the help of a professional agency.

Hire More Helping Hands

Are you becoming overburdened with work right now? Do you run out of time when trying to complete your daily tasks? You might benefit from hiring a handful of employees to lighten your load. This could help to bring some fresh eyes to a project and build up the momentum of your business strategy again. You might think you can get all of your tasks done on your own, but you can actually become counterproductive if you overwork yourself on a regular basis. Open up a job vacancy and hold interviews for your prospective candidates. You might find it a huge relief bring someone else into the team.

Rejig Your Business Plan

Your business plan holds the keys to all of your methods and strategies so you might want to rethink it sooner rather than later. Sitting down and tweaking your original plan might just set you off on the right track again. You might discover a flaw that wasn’t noticeable before or you could have a light bulb moment that completely transforms your business idea again. Open up your mind and don’t be afraid to admit that you might have made a mistake in the past; there is always time to rectify it now.

Scope out Your Competition

There are many ways that you can deal with competitors; the market has likely changed a lot since you started out so it’s worth re-evaluating everything. Take a close look at who your direct competition is and try to discover what their successful strategies are. Attempting to emulate some of their plans might just give you the boost you need to take a lead.

You can get back on the right track with your business’s growth and development if you just rethink your advertising strategies, recruit some help and take another look at your business plan. Use these ideas as a launching point to get started!

How to Stay Focused While Working from Home

How to Stay Focused While Working from Home

It’s becoming more and more common for people to work from home, either full-time or even just a few days per week. If your career allows you to work virtually, it’s likely you’ve found yourself trying to be productive at home only to be derailed by a myriad of different distractions.

For the last seven years, I’ve grown my public relations business while working exclusively from home. During different periods of time, that included juggling work with infant babies at home and trying to schedule conference calls around nap times. The good news is, I survived! And throughout my experience working from home, I’ve developed quite a few tips and tricks to that have helped me to stay focused and productive.

Here are my go-to tips for staying focused and making the most of your time when working from home. Take a look!

Make a Mental Commute

When you work from home you don’t have the benefit of a commute. Maybe you’ve never viewed a commute as a benefit, but think about it for a moment. Physically moving from one place to another gives you the mental separation of work and home. During your commute you can get yourself in a “work” mindset. When you work from home, however, you have to make a conscious effort to change from your “home” mindset to your work one.

One tip I highly recommend is having a dedicated office space that feels separate from the rest of your house. This allows you to “commute” to your office and on that commute you can clear your mental space and walk into your office ready to work.

Stick to a Routine

Sure, working from home gives you extreme flexibility in your schedule, but this can also be a trap. To be effective when working from home, it’s so important to stick to a routine. There will certainly be days where this routine will be disrupted, but for the most part you must establish a core routine and stick to whenever you can.

Pick a routine that fits your personality and workload. Are you more effective in the early morning or do you thrive in the afternoons? Unlike a traditional office environment with a strict 9-5 schedule, you get to set your own schedule. However, once you set one, let it give your day structure and stability.

Set Your Work Hours

Along with setting a routine, you also need to establish your work hours. When working from home, it’s easy for work and personal life to blend together. If you’re not careful, you’ll find that you’re never fully present in either space, because you can’t separate the two. By setting work hours, you’ll know that from 7am until 3pm (or whatever you choose) is the time to focus exclusively on work-related tasks. Outside of that time, you must train yourself to put work aside, stop checking emails and shift your focus to friends, family and yourself.

Resist Chores and Errands

During your set work hours, resist any and all temptations to dive into tasks that are not directly related to work. I’ll admit that when working from home, I’ll throw in a load of laundry, put away dishes and tidy up some rooms as I walk through. These are small and necessary tasks that shouldn’t divert you from more than a few minutes of work time. The tasks I’m addressing here are the ones that can sabotage your work productivity for hours. Tasks like sorting out your closet, reorganizing a room or running personal errands can steal hours away from your day and can reasonably wait until the evening or weekend.

Give Yourself Small Breaks

Although you want to squeeze the most you can out of every work day, you can only accomplish this by giving yourself small breaks. Why? Because no one can be productive 100% of the work day. We all need mental and physical breaks in order to return back to a task and be even more productive than we would be otherwise. Trust me on this one. Allow yourself short, timed breaks where you can get some fresh air, stretch your legs, get a snack or cup of coffee and then return to your desk ready to work again.

Close Up Shop!

Finally and most importantly, when you’re done for the day – be done! Don’t linger around refreshing your inbox and fishing around for people to ask you for something. Disconnect, go offline and enjoy your time off. After all, you’ve earned it! The best part of having a productive work day is that you can close up shop knowing the most important tasks are taken care of and everything else can wait until tomorrow.

Do you work from a home office? How do you stay focused throughout the day? Share your tips and best practices by leaving a comment below!

The Biggest Legal Battles That Companies Face

Looking in from the outside, you might think that it’s fairly straight forward to run a business. You just need to continually look for new clients while ensuring your products and services are kept to a high standard, right? Well, that isn’t always the case. In fact, there are often a lot of problems happening behind the scenes of which many clients and customers are unaware. For instance, if a company is in a legal dispute with another party, they don’t usually want anyone finding out, as it could damage their reputation.

In fact, there are quite a few common legal cases that companies face. It doesn’t mean they’re a “bad” business, per se. But they are something that must be dealt with swiftly and professionally in order to resolve the issue and save face. Here are some of the common cases you, as a business owner, should be aware of.

Employee Injury Compensation Cases

Any business that operates in a potentially dangerous environment, such as a factory or warehouse, will need to have adequate insurance coverage in case any of their employees end up hurt in an accident. In fact, it’s even worth it for office-based companies to take out plenty of insurance too as the compensation and legal fees could be extensive. It can be difficult to fight a great worker’s comp lawyer on your own. So, your company might want to hire a legal expert in this field just in case you are unexpectedly taken to court!

Immigration Audits

Whenever you hire an employee from a different country, you need to make sure that they have the right to work in the country. You will have to carry out a lot of background checks in order to try to find any potentially forged paperwork. It is necessary to be really thorough with these checks or else you could end up in a lot of trouble when you undergo your immigration audits. If you are found to have employed anyone who should not be working, then you will be the one that ends up prosecuted.

Angry Clients

Did you know that clients can file lawsuits if they are ever disgruntled with bad work from a contractor? It’s true, and these cases often end up coming out in the client’s favor. This can be especially troublesome for your company if a number of clients come together to fight your company. So, it’s always important to stay on top of your company’s output to make sure that the quality never dives. If you do ever get any complaints, be sure to deal with them as soon as possible in a very professional manner to prevent them from escalating.

Discrimination Cases

Discrimination is a huge legal offence, whether it is on race, gender, or age. It is of paramount importance that this never occurs within your company and that you never use any discrimination in your recruitment process. If you do, you will likely find yourself in court at some point in time. Not only that, though, but discrimination cases often attract a huge amount of publicity, which could spell the end for your business’s good reputation.

Hopefully, you and your business will never be affected by any of these big legal battles, but if you do find yourself facing a challenging case, be sure to seek professionalism representation first. Beyond legal representation, brand reputation is also important. An experience Public Relations professional can ensure your brand is not negatively impacted by what may transpire during your case.

Giving Your Business The Edge: Simple Strategies To Outshine Your Competition

In business, you’re always in a race. It doesn’t matter whether you own a clothing store, an ecommerce empire, a medical clinic or an accounting firm. You’ll always encounter competitors. The key to success lies in being able to win the race, but how do you do this? If you’re looking to outshine the competition, here are some simple strategies to employ.

Customer service

There are few things more crucial in business than customer service. We’re all familiar with adages like ‘the customer is always right,’ but do you and your employees live by this rule? Outstanding customer service will not only increase the chances of clients returning and recommending you to friends and family, but it will also help you distinguish your brand from rival businesses. Focus on putting your clients first, go the extra mile to make sure every customer is happy and offer a personal touch. Every customer wants to feel valued. If they don’t, there’s every chance they’ll look elsewhere. One of the best ways to improve customer service is to ask for reviews and feedback. Take comments on board, listen to opinions, and work on bringing those review scores up. Listening is an essential skill in modern business.

Technology and equipment

Most businesses in this day and age are reliant on technology and equipment. When buying machinery, instruments or gadgets, look for quality, and focus your search on investments that will save you time, money and effort, and separate you from the crowd. Keeping up with new inventions and systems may enable you to produce better products or offer a wider range of services, for example. Whether you’re looking for new computer programs, medical supplies from sites like www.kempermedical.com or catering equipment, it’s vital to buy high-quality items that will improve the way you work. Buying is an excellent option for items you plan to use on a regular basis, while renting may be more appealing for equipment required for one-off projects. Keep an eye on emerging trends and an ear to the ground so that you’re familiar with innovations that may benefit your business.

Marketing

Marketing isn’t just about getting your brand name out there. It’s also about convincing buyers that your business represents the best choice for them. Your marketing strategy should highlight your USP, and provide answers to the question, “Why should I buy from you?” Tailor your strategy to the target market, make the message clear, and shout about your USP from the rooftops. You want everyone to know how you are different to your competitors. If you’ve got a campaign up and running, monitor its efficiency using analytics and market research. If the results aren’t as positive as you hoped or anticipated, consider making adjustments to extend your reach and make your campaign more persuasive. For more useful information about revamping an existing strategy, take a look at this article https://www.forbes.com/sites/forbesagencycouncil/2018/03/15/15-tips-for-creating-marketing-content-the-resonates-with-customers/.

In business, you’re always going to be competing against other companies, and you need to make sure you give yourself the best chance of winning. If you’re keen to leave your rivals in your wake, hopefully, this guide has given you inspiration and ideas.

Are You Really Ready For A PR Campaign?

A good PR campaign can be the making of your business. But as with many other things in life, timing is crucial. Many small business and startup owners look for help with their marketing and PR as soon as possible, in the belief that the earlier they get the word out on the street, the better.

The trouble is, there are a few things you need in place before you even contemplate PR, marketing and advertising campaigns for your business. But what are they, exactly? Read on to find out more about how to know you are ready…

Can you prove it?

No PR campaign can take a product that no one has ever seen before and make it sell like hotcakes. You need to ensure you have a grassroots movement on your product at the very least to prevent yourself from throwing money at something that simply doesn’t capture the public’s imagination. Feedback, prototype reviews, customer surveys – all these things need to be in place before you can start scaling out and finding your success.

Do you have the capabilities?

Let’s say you are a small company that hopes to double your sales over the course of 6 months, taking you from 500 units per month to 1,000, for example. You hire a PR professional to help you with your strategy and spread the word far and wide. It’s successful – wildly so, and your sales go through the roof. But you don’t have the products to sell immediately due to lack of finances and resource, your new customers get angry, and you never see them again. Don’t let this happen, as it can be tricky to pull yourself back. Sort out your cash flow, look for a business loan(s), and make sure you have the ability to scale if need be. Many businesses have crashed when they are overwhelmed, so don’t let yourself add to that number.  

Do you have something to say?

A good PR campaign can be explosive when the company it promotes has an awesome story to tell. But unless you are lucky, the chances are that even the best PR agency in the country will be unable to make a dent in your market if you don’t have a compelling message. And make no mistake about it – it needs to be compelling. The reality is that there are somewhere in the region of 11,000 startups created every single hour of every single day around the world. If you haven’t got a story, why do you think journalists will care? Or anyone else for that matter? While a PR expert can undoubtedly help you refine your story, flesh it out, and make it compelling – you need at least the kernel of an idea to base it on.

Are you in a race?

None of this is to say that you should wait until everything is perfect. If you are in a competitive industry, for example, there may be a necessity to get your name out there as soon as possible. If you need to scale fast – and have the capability to do so – then hiring an agency or PR professional could be critical to your success, not to mention your survival!

Do you feel your business is ready to implement a comprehensive public relations campaign? Or do you need to get some other items in line first before you hit the ground running?

Creating A PR-Centric Approach To Marketing

Over the last few years, marketing has taken on a lot of different forms for businesses all over the world. Gone are the days of being able to push things down your customers’ throats until they decided to go with you, and this has become very apparent in the way that a lot of companies are struggling to relate to their customers, nowadays. To help you out with this, and to give you a chance to avoid the mistakes which companies have made in the past, this post will be helping you to build a marketing strategy which has a strong focus on public relations.

Avoid The Scary: Even though it makes sense, a lot of people are concerned when they see adverts relating to the web searches they’ve made in the past. Cookies-based systems have become very outdated in recent years, making a lot of users feel uncomfortable, and making tools like Google Ads a last resort when you are working on marketing. Instead, options like influencers can be a much better way to target markets directly, as people choose to follow the social media accounts of users they respect and like.

Quality Over Quantity: A lot of companies have taken to barraging their potential customers in the past, throwing intense waves of adverts in their direction, thinking that this is a good way to get their attention. People are much more likely to respond to a good advert which they’ve only seen once, though, making it critical to work towards achieving quality over quantity. It’s easy to get annoyed when you see the same marketing tactics over and over.

Maintain Integrity: As a business, your customers will always expect you to tell them the truth. You can’t make false claims about products or services during advertising, because they will soon find out, and will want to hold you accountable no matter the size of your outfit. It should be nice and easy to keep this side of your marketing in the right shape. CRM consulting can help you with this sort of work, giving you the chance to get an external view on the way you market yourself. You only need tell the truth, and people will be much happier with you.

Help Your Customers: Finally, as the last area to consider, it can be easy to assume that giving something away for free is always bad in business. In reality, though, there are loads of tools which you can give to your customers, like blog posts and information-based emails, which don’t have to cost you anything at all to give away. This will keep people thinking about your work, while also ensuring that your marketing doesn’t look like pure sales tactics. Of course, though, you don’t want to give them anything which you also sell.

Hopefully, this post will inspire you to start working harder on the time you put into changing your approach to marketing to better appeal to your customers. A lot of businesses are struggling to master this sort of approach, leaving their customers to feel bad about the way they’re having things sold to them. You don’t have to fall into this trap, though, as long as you take the right approach.

5 Things Consultants and Freelancers Need to Stop Doing

5 Things Consultants and Freelancers Need to Stop Doing

As a Public Relations consultant, I work with a lot of other consultants and freelancers. The majority of these interactions are fun, inspiring and seamless. However, over the last seven years I’ve run into some consultants and freelancers who do things a little differently.

Don’t get me wrong; I love people who think outside the box. However, when it comes to how some consultants and freelancers bill, I get a little discouraged when I see practices that take advantage of clients. In particular, there are five billing practices that quite frankly I find to be cheap shots. And for this reason, I never do this to my clients or other partners I work with.

Learn what they are!

  1. Making sales tax an added line-item

For many purchases, seeing sales tax as a line item on your bill is a pretty standard thing. When it comes to how consultants and freelancers bill, however, I find it a bit tacky to make sales tax an additional line item. Just include it in your hourly rate! Sure, you might feel like you’re making 6% more on every job, but I promise you’re turning off future business that would result in a lot more income long-term. Unless you’re selling someone and actual product or good, adding on sales tax feels like you’re grasping for more dollars.

  1. Billing for an initial meeting

As a business owner, you know you need to invest in business development. And yes, this means sitting through a ton of coffee meetings and networking mixers. I never charge a client for an initial meeting, unless it’s specifically scoped out as a service with deliverables – and we’re all clear on the cost and terms. I’ve seen some consultants and freelancers charge their hourly rate for an initial meeting. Especially if that first meetings turns into more work, it’s best to chalk that time up to business development and build trust with your client by not immediately slapping them with a bill. After all, they didn’t bill you for their time to meet with you!

  1. Billing for answering emails and phone calls

Maybe even worse than billing for an in-person meeting is billing for every phone call and email you answer for a client. I’ll admit, I’ve run into some long-winded and chat happy people who require more of my time than others, but unless email and phone responses are scoped out in a proposal, I don’t sneak that into a client’s bill. If you’re truly bothered by answering client messages, or you feel like they’re getting out of control, the better thing to do is address it head on with your client and set boundaries for your time.

  1. Padding time sheets

Over the last seven years, I’ve gotten a pretty good feel for the amount of time it takes to complete certain projects. It’s pretty essential to giving clients accurate proposal, remaining competitive and staying on budget. What this also means is it’s easy to identify when another consultant or freelancer is listing really high hours for a job you know couldn’t have taken that long to complete. I’ve gone to bat for my clients a time or two to challenge how it takes 2.5 hours to switch out one word on a graphic. The best way to earn more money is to do good work, and more opportunities will come. Padding a time sheet will only help momentarily, then clients will catch on and move to the next freelancer with more reasonable costs and billing practices.

  1. Going over budget without notice

My final pet peeve is when consultants or freelancers give you a proposal for the scope of work, but when it comes time to invoice the price has increased – and without notice. I fully understand how projects can expand beyond the initial scope of the proposal, but again the right way to handle this is communication. Inform the client as soon as they’ve exhausted your scoped hours and ask them how they wish to proceed. Better yet, give them a budget for the additional expense to finish the project the way they want it done. More often than not the client will give you the green light to proceed, but it makes a huge difference to get permission, and to be upfront about the larger invoice that will be coming their way.

Do you have another pet peeve to share when it comes to working with consultants and freelancers? Join in the conversation by leaving a comment below!