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design Tag

5 Ways Your Website Could Be Damaging Your Credibility

There’s nothing more liberating than starting up your very own business. To cast aside wage slavery and a corporate pay structure that’s actively working against you to insulate its own bottom line. To shake of the shackles of a job and a career that were not only letting your talents go to waste, they were slowly sapping your will to live. When you secure the funding to build up your own business from scratch and transform your idea into a reality, it can seem as though anything is possible. But the reality is that your business is just one of legions of similar enterprises, all vying for the attention of the same customers. And these customers know that in a buyer’s market they can afford to be fickle, no matter how hard you may try and earn their loyalty.

Thus, the savvy entrepreneur knows that in order to draw custom towards their business and away from their competitors that their reputation must be absolutely beyond reproach. Of course there’s a lot that goes into your business’s reputation. Every customer interaction in the real world and on social media, every telephone query, the quality of your products and service and even the design concept of your logo can influence your reputation. Here, however, we’re going to look exclusively at your website. Your website is, for many businesses, the first and last chance they will get to make an impression on potential leads. If your website does not reflect the values or quality of your brand, it can seriously undermine your credibility. And credibility is extremely important. Credibility determines whether or not prospective customers can trust you, and it’s vital that your website earns it.

What a bad website can do to your business

We’re long past the days when merely having a website was considered a boon for your business. While an online presence is somewhat taken for granted, whether your business uses eCommerce or not, a bad website can make an impression in the worst possible way. It can;

  • Create a poor or misleading first impression
  • Provide inaccurate or outdated information
  • Scare away leads and reduce conversion rates
  • Undermine trust in your brand
  • Send customers running into the arms of your competitors.

So, what could your website be doing to undermine your brand and damage your credibility? Well, if you haven’t given much care to the building of your website, it can actually be damaging your credibility if it has…

Outdated or amateurish design

Like the world of fashion, web design is subject to trends which come and go in accordance with technological changes and the cultural biases of users. As such, while your website may look just fine to your eyes, savvier users may find your web design to be outdated or lacking the professional veneer offered by others. In an age where most people now consume online content and make eCommerce purchases through mobile devices, the most egregious sin you can make is failing to ensure that your site design is responsive so that it looks great on a screen of any size. Moreover, a WordPress site that’s built using a ready-made theme can make your website look cheap, amateurish or homogeneous to the more practiced eye, no matter how great it looks to you. Look at the online presence of businesses you admire and work collaboratively with a talented web designer (here are some tips for finding one that’s right for you) to build a website that looks beautiful and professional while explicitly tailored to your brand.

Bad UX

Even a website that looks beautiful can undermine your credibility by providing a bad experience for the user. User Experience or UX is an important discipline which nascent brands can tend to overlook. A gorgeous looking website that’s hard to navigate or takes forever to load (keep in mind that a page load of just 7 seconds can increase your bounce rate by over 30%) can potentially be more damaging than a website that looks passable yet is a joy to navigate.

Poor quality content

Most new entrepreneurs understand the value of content marketing but fall victim to an overly simplistic mode of thinking. They know that content is king and that posting fresh content on a regular (ideally daily) basis is the key to getting an edge over the competition in terms of Search Engine Optimization (SEO). However, this is not to say that quantity trumps quality. In fact, it’s the opposite of the case. Outsourcing your content to poor quality, low cost click farms overseas might seem like a cost effective solution, but the increased likelihood of poorly written, grammatically incorrect or (worse still) factually inaccurate copy will seriously damage your credibility and authority in the eyes of users.

Moreover, it might not even give you the SEO boost you were expecting. While search engines don’t share the minutiae of what affects rankings, it’s widely believed that measures of genuine engagement like scroll depth and time on page are of value to search engines. If users click off your content in seconds, it could do more harm than good to your SEO.

Your images

A picture is worth a thousand words. But if you’re personally responsible for all of the images that go into your content, it behoves you to brush up on your photography skills. We human beings are visual creatures and rightly or wrongly we make value judgments based on appearance all the time. Either outsource your images to a talented photographer or take the time to improve your skills in image capture and post production photo editing. Cheesy stock images are not recommended as they can cheapen your brand and make your content look like that of an amateur blogger.  

Outbound links

Finally, while link building is an important part of SEO, it’s important to remember that not all links are created equal. Some links can actually harm your search engine rankings and leave you with less than reputable and credible associations. This is why you should never link to an outbound source or site without first doing your homework and ensuring that your brand is in good company with theirs and establishing that they are both reputable and credible.

Remember that you only have a few seconds to make a very important first impression. All of these factors go into making that impression count.

The Square Peg & The Round Hole: Working With Creatives Effectively

When you are nurturing specific business relationships, you will inevitably encounter creative-minded people. But sometimes, the creative and the methodical sometimes clash. When you are working with “creatives,” they can open you up to a multitude of possibilities, but at the same time, you still need to nurture these relationships within a productive business framework. This can cause a lot of challenges. So, what are the best ways for you to work with someone that embodies this mindset?

Don’t Stifle Them

Especially at the very outset, creative-minded people need freedom to think outside the box, to come up with new ideas, and to implement them the way they see fit. This can be very jarring, especially when you have other methodical people in the business. But, at the very beginning, when a deadline is far off into the future, letting them have creative freedom to generate ideas. Collaboration and creativity are two of the most important aspects of any company, and when you are trying to make your business congeal, and encourage a productive working mindset, creativity is part and parcel of this. So, if you have one creative member of staff, take inspiration from them!

Pair Them With Appropriate Coworkers

It’s a little bit of the “good cop-bad cop” approach, but if you are concerned that they are letting their flights of fancy get carried away, you can pair them up with coworkers that have a more astute eye for detail. Putting a creative within a more organized infrastructure can help them to thrive. This could be working with your digital marketing partner where they can contribute an idea a minute to ensure the marketing campaign is new and vibrant. Or maybe you place them with your business development team where they can pair their creative “yin” with the methodical “yang.”

Remind Them Of The Bigger Picture

Creatives, in general, can view themselves as individuals, or exempt from certain aspects. There’s enough research to show that narcissists are more creative, but you can’t let this overrun your business. Having constant reminders of the common goal, and the bigger picture is one way to keep people on track, but you also need to learn how to micromanage these people so they give you the results you need. With this approach, you make them feel like they are in control, but you are gently guiding them in the right direction.

When working with creatives, there can be a lot to take on board, not just in terms of the individual’s personality, but also how they work with others. At the end of the day, having a creative on board, especially when the rest of the team are more methodical or focused on details, means a more balanced team. When you are setting up any business structure, having the right amount of creative-minded people, as well as those who are methodical, ensures a thoroughly well-balanced business.

Love or Hate Infographics, They Work! Here’s Why.

infographic

Infographics hold a very unique place in communication strategies. By now, just about every industry has produced an infographic of some sort. A quick Google search will confirm that. I came across an article written in 2011 that said infographics are a dying trend. Now in 2018, I would say they are as strong as ever and are getting more and more sophisticated in design and dissemination.

Love or hate infographics, when it comes to communicating information, they work! Not every occasion is right for this type of communication strategy, but in various instances, it’s your best shot at getting people to listen to your message. What are the benefits of using infographics? Take a look!

Reach Audiences with a Short Attention Span

With absolutely every piece of your communications strategy, you need to know your target audience. In doing so, you’ll also uncover how they like to receive their information. For audiences who are busy or inundated with various communications on a daily basis, they likely have a short attention span, especially when it comes to understanding data and numbers. Giving these people a white paper, brochure, article or press release will not yield the best results for you. They are likely to lose interest and move on to the next tasks before they are even a faction of the way through your content.

With an infographic, you can quickly convey your message by boiling down this content into 10 (or fewer) main points. Concise content combined with a slick design that moves the reader through the main points is far more likely to result in comprehension. When you want to reach audiences with a short attention span, an infographic is a strong strategy for this.

Make Data and Numbers More Visually Interesting

Let’s face it, only a very small percentage of people get excited and inspired by sifting through data. In order to effectively reach those who do not, you need to do the sifting for them. With an infographic, you have the ability to make data and numbers more visually interesting. Highlighting some of your most compelling numbers and explaining their importance with a concise statement is a highly valuable way to get people to digest data like a delightful snack, not a bogged down Thanksgiving dinner.

Break the Ice for a Deeper Discussion

Many people stress about the fact that a single infographic won’t hold all the information they feel is important. Nor should it. An infographic is meant to be simple, visually appealing and really just a conversation starter. If a deeper discussion needs to happen, use an infographic to break the ice and get people interested in the topic. For example, a client used the following infographic to send to state legislators to get them to care about a particularly issue. This alone isn’t enough to change their mindsets, but it was a great lead into follow-up meetings where this deeper discussion could occur and questions could be answered. Best of all, the legislators had a foundation of knowledge on this topic, thanks to the infographic, so that the conversation could immediately begin at a deeper level.

CWD Facts

Be Memorable

Any content that combines words and images is more likely to be absorbed and remembered. The visual element helps people to quickly understand the data. What’s better yet, is incorporating an audio elements as well. This boosts your memory even further! Though this takes some more time and resources, I’ve seen interactive infographics that people can click on a fact to learn more and even hear an audio clip that offers additional information beyond the written content. Depending upon the topic and amount of information you need to get across, this could be a worthy investment to maximize the effectiveness of your infographic.

Make It Easy to Share

Finally and most importantly, infographics package the content in such a way that’s very easy to share, whether in print, by email or on social media. And if you’re putting in the time to create an infographic, you want to be sharing this everywhere! Infographics provide great content for your website or email newsletter, they offer strong SEO (if done right) and give you content you can trickle out, piece by piece, on your social media. This is not true of other forms of communication, which is why infographics offer some really unique benefits!

How do you feel about infographics? Have you incorporated them into your communication strategy? Do you enjoy receiving information this way? Join in the conversation by leaving a comment below!

 

Why the Best Photographers Use Manual Settings

Why the Best Photographers Use Manual SettingsAnyone can purchase a DSLR camera and photograph a basic picture using the auto button (or “the little green box” as some photographers call it). This doesn’t, however, ensure you’ll capture the best possible picture. Experienced photographers most always agree that you need to think outside that little green box and venture into manual settings to capture high quality images.

But what if you’re just beginning to dabble in photography? Learning about the different settings on your camera can be quite intimidating. This is all the more reason to push yourself outside the (green) box! With some time and patience, even the most amateur photographer can pick up on essential techniques for using manual settings to enhance the quality of their photographs. If you can relate to wanting to improve your photography skills, here are three reasons why you shouldn’t wait to learn how to use your manual settings!

Taking Control

Manual settings give you ultimate control. Even the top-of-the-line cameras on the market today can still produce images that are off focus or have dark shadows if left in auto mode. In fact, technology can work against you, especially if you’re trying to capture an artistic shot. Don’t be afraid to experiment with the various manual settings. After you have a basic understanding of what each setting does, this is the best way to practice. Even if you take thousands of terrible photographs to get to a half decent one, there’s no cost to learning through trial and error.

Lighting

When shooting a photograph under different lighting situations, understanding manual settings can be key to capturing a great image…or none at all. Lighting has a huge impact on your images. Too much is just as harmful as too little. If you don’t know where to begin, start with lighting. Knowing how to adapt your settings at least based on lighting can be one of the best tools you possess. As a photographer, you will not always have the benefit of choosing your setting, especially when photographing an event. Being able to manipulate the manual settings of your camera can really help save the day!

Allows you to be creative

Shooting with manual settings really allows you to be the most creative when capturing an image. Don’t be afraid of manual mode, embrace it and push yourself to create something outside of the green box. You can manipulate lighting to cast a cool shadow or focus on distant object, rather than one that is in the forefront. Sure, this may result in some awful images at first, but once you learn the ropes, it’s also likely to result in far more inspired images in the future!

What’s your opinion about using the manual settings on a camera? Do you agree or disagree with our viewpoint? Share your thoughts by commenting below!