The following post comes to us from Trevor Michael, a Customer Contact Industry Specialist of Select VoiceCom, specializing in telemarketing and IT support services. There
The first Monday of each month, I dust off a favorite post from the Bennis Inc Blog archives and give you another chance to enjoy the wit
Current circumstances are “novel,” “unprecedented,” even “unchartered water.” These are the most popular catch phrases for every news article, video clip, blog post, and social
The following post comes to us from Keith Coppersmith, an experienced business consultant who servers small businesses and startups. How to Master Customer Support for your
We don’t live in a very trusting world, at least at the moment. Cynicism abounds, and as soon as people have cause to doubt another
As a small business owner, you are likely to spend most of your time during the startup of your business focusing on the actual products
Throughout my career as a public relations consultant, sure I’ve taught my clients a lot. But what’s been most surprising is how much they’ve taught
Your website is the face of your business, but if it’s operating at a snail’s pace, it may be one of the reasons why you
Do you want your small business to stay small? It’s absolutely fine if the answer to that question is yes. Smaller businesses do have their
Clients will come and go. If you are a contractor or consultant, you know that it’s a way of life. Often this will be an
When you’re fortunate to have new business come knocking at your door, it’s still far from a done deal. Winning over a client takes time,
When meeting with a prospective client, we can get so caught up in wanting to help them see the value or our services, that we
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